If the buyer has claimed for misprinted/damaged/defective items, it must be submitted within 4 weeks after the product has been received. For packages lost in courier, claims must be submitted within 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please submit a problem report by sending us email to Queenstps@gmail.com
If the buyer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Return by Customer
Please contact us before returning the item(s) you received. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges.
Notification for EU consumers:
According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Queens T-Shirt Designer reserves rights to refuse returns at its sole discretion.